Logo
Great Place to Work - Certified

Best Call Center Software in Malaysia

Customer Service Software

All Features in one Platform

agent-desktop
Unified Agent Desktop

Unified Agent Desktop enables agents to access omnichannel support tickets, customer information, and related interaction history on a single screen.

KNOW MORE>>

seamless-integration (1)
Smooth CRM Integration

CRM integration empowers agents to get essential insights about the customers, the information is displayed on the agent’s dashboard to drive the contextual conversation.

KNOW MORE>>

real-time-monitoring
Real-Time Monitoring

Call center reporting software is important to measure and analyze business KPIs as well as to streamline their strategies and workforce management.

KNOW MORE>>

secure-operation
Automated Operations

Contact centers in Malaysia prefer automated workflows in order to serve their customers faster and make their agents’ life hassle-free.

KNOW MORE>>

Setup Your Work from Home Ready Call Center in 48 hours!

Deliver Seamless Customer Experience with Ameyo Productline

call-center-voice

Call Center Software - Ameyo Voice

Enable your agents to drive maximum business outcomes with advanced outbound and inbound call center software. With powerful CTI, quality monitoring, routing automation, and number masking capabilities, Ameyo Voice is a new-gen calling software.

EXPLORE AMEYO VOICE SOLUTION>>

omni-channel01-1

Omnichannel Contact Center Software - Ameyo Omni

Drive contextual conversations with omnichannel customer support. Cater to customers via email, call, SMS, social media, and messaging platforms like WhatsApp with Ameyo Omni. Get channel-specific reports to streamline your business.

EXPLORE AMEYO OMNI SOLUTION>>

omni0channel-ticketing-system

Omnichannel Ticketing System - Ameyo Fusion CX

Empower your agents with automated ticketing operations while delivering omnichannel support on a single platform. Ameyo Fusion CX offers automated ticketing operations like ticket prioritization, AI-powered customer insights, and automated workflows.

EXPLORE AMEYO TICKETING SOLUTION>>

cloud-contact-center-1

Cloud Based Contact Center Solutions- Ameyo Engage

Ameyo Engage is a simple, secure, and scalable cloud contact center solution. It offers advanced inbound and outbound calling capabilities, smart routing, automated operations, and real-time monitoring and analytics to improve all business productivity.

EXPLORE AMEYO CLOUD SOLUTION>>

laptop-only01

Work from Home Ready Solution - Ameyo Remote Solutions

Ensure business continuity with Ameyo’s remote call center software. Right from giving your agents an uninterrupted working environment with their smartphones and laptops, to offering full-fledged real-time monitoring capabilities, Ameyo has a range of remote contact center solutions.

EXPLORE REMOTE SOLUTION>>

Experienced & Trusted by 2000+ Customers Worldwide

Omnichannel Contact Center Solution for All

Banking-and-Finance

Banking and Finance

Slow response time from banking and financial institute agents is painstaking for customers. Ameyo’s omnichannel contact center solutions make it easier for your agents to provide instant customer support via various channels that your customers prefer to communicate through. With this, managers also get access to a range of reporting to monitor agent performance and service quality. This helps strategize the business process while delivering instant, hassle-free customer support.

Telecommunication

Telecommunication

Enable your agents with contextual conversations and bring speed and efficiency to your contact center. Also, automated routing and UAD with an integrated knowledge base help you to reduce the average call handling time and increase the first call resolution. Excel your customer expectations while keeping resilient quality monitoring on all your business operations.

Healthcare1

Healthcare

Delivering personalized and instant customer support is of utmost importance for the healthcare industry. Ensure quick customer service and support while handling patient queries with Ameyo’s cloud-based contact center solutions. Ameyo offers a comprehensive call center software for healthcare organizations to enable them to enhance their customer engagements and overall patient experience.

malaysia-bpo

Outsourcing

Malaysia has truly emerged as a leading BPO market while operating a BPO involves several evident challenges such as resource management, optimum utility of agents, consistent quality monitoring. Ameyo’s cloud contact center solutions in Malaysia eradicate the overheads of infrastructure cost, hardware installation, and IT management. Also, backed-up with features like Unified Agent Desktop, Omni-channel Support, Real-Time Monitoring, AI-Powered Customer Insights, and smooth CRM integration, Ameyo’s call center solution makes it easier to streamline the overall business operations.

ecommerce-01-1 (1)

E-Commerce

Ensure high-quality customer service for all your shoppers coming through different interaction channels. Ameyo offers omnichannel contact center solutions to serve customers better while getting all the historic data of the customers in one place. The AI-powered solution makes it easier for the agents to get insights about the customers while interacting with them. Also, the data can be fetched from different operational departments of the company and put together to make agents more informed. This ensures an enhanced customer satisfaction rate.

Microtel-Logo

Trusted Partner

Reach Out To Microtel Technology: Level 2 Tower B, Unit 02-03 to 02-05 Vertical Business Suite, Avenue, 8 Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur, Malaysia

Star Star Star Star

Sankar Rao A.

Director - Products Ola

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
Star Star Star Star Star

Shivam M.

Sr Network Engineer

Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
Star Star Star Star Star

Ehab M.

Head of Electronic Banking

Easy to use and customize application with excellent support team
Star Star Star Star Star

Mitesh S.

System Support Engineer

I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps a lot to conclude many things.

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014

sc
oriente
hdfc
byjus
zoho
bankbazaar
ikea

View all Customers »


Take your Customer Experience to the Next level with

Ameyo's Customer Engagement Platform