Best Call Center Software in Malaysia

Gartner
Honorable Mention in Gartner Magic Quadrant for 3 Consecutive Years
frost-sullivan
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014

Trusted by 2000+ Brands in 60+ Countries

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Deliver Seamless Customer Experience with Ameyo Productline

Call Center Software - Ameyo Voice

Enable your agents to drive maximum business outcomes with advanced outbound and inbound call center software. With powerful CTI, quality monitoring, routing automation, and number masking capabilities, Ameyo Voice is a new-gen calling software.

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Omnichannel Contact Center Software - Ameyo Omni

Drive contextual conversations with omnichannel customer support. Cater to customers via email, call, sms, social media, and messaging platforms like WhatsApp with Ameyo Omni. Get channel-specific reports to streamline your business.

Omnichannel Ticketing System - Ameyo Fusion CX

Empower your agents with automated ticketing operations while delivering omnichannel support on a single platform. Ameyo Fusion CX offers automated ticketing operations like ticket prioritization, AI-powered customer insights, and automated workflows.

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Cloud Based Contact Center Solutions- Ameyo Engage

Ameyo Engage is a simple, secure, and scalable cloud contact center solution. It offers advanced inbound and outbound calling capabilities, smart routing, automated operations, and real-time monitoring and analytics to improve all business productivity.

Work from Home Ready Solution - Ameyo Remote Solutions

Ensure business continuity with Ameyo’s remote call center software. Right from giving your agents an uninterrupted working environment with their smartphones and laptops, to offering full-fledged real-time monitoring capabilities, Ameyo has a range of remote contact center solutions.

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Omnichannel Contact Center Solution for All

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BIBD

Bank Islam Brunei Darussalam Berhad (BIBD) is Brunei’s largest bank and flagship Islamic financial institution.

Banking and Finance

Slow response time from banking and financial institute agents is painstaking for customers. Ameyo’s omnichannel contact center solutions make it easier for your agents to provide instant customer support via various channels that your customers prefer to communicate through. With this, managers also get access to a range of reporting to monitor agent performance and service quality. This helps strategize the business process while delivering instant, hassle-free customer support.

Telecommunication

Enable your agents with contextual conversations and bring speed and efficiency to your contact center. Also, automated routing and UAD with an integrated knowledge base help you to reduce the average call handling time and increase the first call resolution. Excel your customer expectations while keeping resilient quality monitoring on all your business operations.

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Telekom Malaysia

Learn how Telekom Malaysia boosted its business operations across the globe
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Parkway Health Laboratory Services

Learn how Parkway Health Laboratory Services delivered delightful patient experience with robust inbound-outbound call management system

Healthcare

Delivering personalized and instant customer support is utmost important for the healthcare industry. Ensure quick customer service and support while handling patient queries with Ameyo’s cloud based contact center solutions. Ameyo offers a comprehensive call center software for healthcare organizations to enable them to enhance their customer engagements and overall patient experience.

Outsourcing

Malaysia has truly emerged as a leading BPO market, while operating a BPO involves several evident challenges such as resource management, optimum utility of agents, consistent quality monitoring. Ameyo’s cloud contact center solutions in Malaysia eradicate the overheads of infrastructure cost, hardware installation, and IT management. Also, backed-up with features like Unified Agent Desktop, Omni-channel Support, Real-Time Monitoring, AI-Powered Customer Insights and smooth CRM integration, Ameyo’s call center solution makes it easier to streamline the overall business operations.

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E-Commerce

Ensure high-quality customer service for all your shoppers coming through different interaction channels. Ameyo offers omnichannel contact center solutions to serve customers better while getting all the historic data of the customers at one place. The AI-powered solution makes it easier for the agents to get insights about the customers while interacting with them. Also, the data can be fetched from different operational departments of the company and put together to make agents more informed. This ensures an enhanced customer satisfaction rate.

Customer Service Software

All Features in one Platform

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Unified Agent Desktop

Unified Agent Desktop enables agents to access omnichannel support tickets, customer information and related interaction history on a single screen.

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Smooth CRM Integration

CRM integration empowers agents to get essential insights about the customers, the information is displayed on the agent’s dashboard to drive contextual conversation.

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Real-Time Monitoring

Call center reporting software is important to measure and analyze business KPIs as well as to streamline their strategies and workforce management.

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Automated Operations

Contact centers in Malaysia prefer automated workflows in order to serve their customers faster and make their agents’ life hassle-free.

Why Businesses In Malaysia Choose

Ameyo As Their Call Center Solution Provider

Industry- First

We are industry-first in bringing omnichannel interactions and ticketing capabilities in one platform

Scalability

Helping businesses to scale-up across multi-locations without any hassles

Reliability

Chosen by businesses of every size, have a proven track record in Malaysia

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Business Continuity

Ensuring businesses to continue their operations while working from remote locations

What our Customers have to Say

Brands Choose Ameyo

To Deliver Seamless Customer Experience

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4/5
Sankar Rao A.
Sankar Rao A.Director - Products
Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
5/5
Shivam M.
Shivam M.Sr Network Engineer
Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
5/5
Ehab M.
Ehab M.Head of Electronic Banking
Easy to use and customize application with excellent support team
5/5
Mitesh S.
Mitesh S.System Support Engineer
I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Gartner
Honorable Mention in Gartner Magic Quadrant for 3 Consecutive Years
frost-sullivan
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
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Oriente
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Take your Customer Experience to the Next level with

Ameyo’s Customer Engagement Platform

Experienced & Trusted by 2000+ Customers worldwide

Trusted Partners

Reach Out To Microtel Technology: Level 2 Tower B, Unit 02-03 to 02-05 Vertical Business Suite, Avenue, 8 Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur, Malaysia