Listen To Voice Of Customers With Sentiment Analysis
Empower your agents to determine customers’ emotions for delivering personalized service and prioritizing critical issues to reduce customer irate.
Understand criticality of support tickets through one icon. Heat map analyzes various factors like the status of the ticket, SLA of the ticket, the priority of the ticket, number of unanswered messages and customer’s emotional state to help the agents identify the next best ticket to be addressed. It helps in faster ticket resolution by assisting agents to prioritize tickets and focus on crucial tickets first. Heat index signifies ticket criticality in a specific color code to visually highlight urgent tickets.
Customer Positivity Index
Understand the overall perception of a customer regarding the customer support desk through an overall positivity index. To understand how the customer was serviced to date, Ameyo analyzes the text expressions of the customer and the SLAs of previous tickets to assign an index value. It helps agents to interact better with customers, for example, agents can ask for detailed feedback from the customer with a low positivity index to identify the service loopholes.
Social Shout Index
Keeping a track of what your customers are saying about your brand on social media platforms like Facebook or Twitter helps to avoid escalations. Social shout index can identify and help to avoid negative experiences promptly. Today’s customers are very active on social media and can convert their negative experiences into public opinion. Ameyo assists your support team to actively track your customers’ comments on Facebook and Twitter and offer support in real-time.
Improve Your Help Desk Agent Productivity with Ameyo
Give your agents, a single view of all interaction channels, customer data, and previous interactions.
Provide your agents with up-to-date product information to answer customer support queries.
Set business rules to take automated ticket actions based on time lapsed or event occurrence.
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
Unitel embarks on a journey of digital transformation with Ameyo
Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.
Chief Information Officer
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution. It provides tremendous data utilization and configuration capabilities that makes it a choice for premium service providers. We are using this solution for our international as well as domestic processes for its shortest response time and amazing dialer capabilities.
Vikram Singh Nathawat
Director and Co-Founder
In light of the COVID-19 pandemic, we have seen customers’ buying behavior change.
Africa is on its way to become a competitive destination for the business process outsourcing (BPO) industry.