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Humanize your Contact Center with Video Chat

Solve customers problems faster and build more trust by #BeingMoreHuman

Why Video Contact Center?

New Normal has forced us into Physical Distancing

Real face to face discussions is not possible due to the pandemic. Remote is the new Normal and is here to stay longer. Many businesses have announced work from home extension till the end of 2021 while many see a hybrid setup becoming a reality post the pandemic.

Existing Communication Channels can’t Replace Physical Meetings

The existing communication channels of voice, bot, email, and chat operate in silos and break the communication, making it inefficient.

How can Ameyo’s Video Contact Center Help to Improve Digital Sales & Customer Service

Reduce-Cost-by-Replacing-Physical-Meetings-with-Video-Interactions

Reduce Cost by Replacing Physical Meetings with Video Interactions

Use live video chat platform to have real-time face to face discussions with your customers for sales, servicing, or relationship management.

Inefficiencies-in-Increasing-Customer-Coverage

Increase First Call Resolution and NPS

With video contact center software, you can have a real-time exchange of additional information, including non-verbal body language, thus helping your agents reduce the time to address customer queries.

Increase-Efficiency-with-Quality-Monitoring-Analytics

Increase Efficiency with Quality Monitoring & Analytics

With video chat software for contact center replacing physical meetings, you have more control over the quality of calls and can now use Analytics to improve your call center agents’ efficiency.

Win-Customers-Trust-By-Humanizing-the-Contact-Center

Win Customers Trust By Humanizing the Contact Center

In these pandemic times, call center calls have increased, and human interactions are required to address the customers’ anxiety rather than having them interact with a bot. With a video contact center, you can put a human face to your customer Interactions and win their trust

What is Ameyo’s Video Contact Center?

A Video-powered Contact Center Solution for Digital Sales, Relationship Management & Customer Service

Reduce-Cost-by-Replacing-Physical-Meetings-with-Video-Interactions

Extremely Easy to schedule video calls

Extremely Easy to schedule video calls

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Screen Sharing and Co-browsing

The same screen can be shared and accessed by both the agents and customers simultaneously for real-time exchange of information while ensuring the privacy & security of confidential information.

Increase-Efficiency-with-Quality-Monitoring-Analytics

Video Chat
Ticketing

A ticket can be created based on the video chat, making it easy to prioritize, track, and follow-up on customer requests. The video call software integrate with multiple CRMs.

Win-Customers-Trust-By-Humanizing-the-Contact-Center

Real-time Monitoring to Ensure Quality

The video calls can be monitored in real-time to ensure the quality of calls and improve the contact center agents’ efficiency. In-depth Dashboard and detailed analytics help identify areas of improvement

Use cases of Ameyo’s Video Contact Center

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High Networth Sales

When you are making a high-value sale, you want to see the person to understand the body language and non-verbal cues which will help you make the right decision. E.g. loan interview with MSME or learning programs for children

Inefficiencies-in-Increasing-Customer-Coverage

Customer Service Requiring Additional Information

While servicing customers, if you want to get additional information like the customer needs to show a device or share his screen, it can be done quickly in real-time over video chat.

Increase-Efficiency-with-Quality-Monitoring-Analytics

Relationship Management

A relationship manager can use Video Chat to introduce himself and handhold customers to resolve their queries instantaneously.

Ameyo's Video Contact Center Features

Video Chat at 150 kbps
Video Chat at 150 kbps
omni-channel
Omnichannel Customer Experience
Mobile App and Web Integration
Mobile App and Web Integration
Enterprise-grade Security
Enterprise-grade Security
Video Enabled Ticketing
Video Enabled Ticketing
Video Chat Recording
Video Chat Recording
Video Conferencing
Video Conferencing
Add notes and disposition
Add notes and disposition
Call Center Reports
Dashboard for Video Chat Metrics
Specific Reports for Video Chats
Specific Reports for Video Chats
Co-browsing
Co-browsing
Single View of Customer
Single View of Cutomer
Quality Monitoring
Quality Monitoring
Video Call Scheduling
Video Call Scheduling

Why Ameyo for Video Contact Center?

Enterprise-grade Security

Enterprise-Grade Security

Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.

Omnichannel Customer Engagement Platform

Knowledge of the Customer Engagement Space

Ameyo has been providing customer engagement solutions for the last 17+ years. It helps consumer-facing brands implement results-focussed engagement with customers across mediums like voice, email, chat, social media, and video for sales, onboarding, customer service, and collections use cases.

Trusted by Global Brands

Trusted by Global Brands

Ameyo has been trusted by 2,000+ brands across 60+ countries including marquee brands like HDFC ERGO General Insurance, Sridhar Insurance, Apollo Health and Lifestyle, Zoho, BYJU’S, D.Light, STC Channels, LR Data, SP Madrid, Toppr, Jubilant FoodWorks, Spice Money, Rebel Foods (Faasos), and VistaPrint

Proven Video Platform Capabilities

Proven Video Platform Capabilities

Ameyo has expertise in handling media and can operate video even on low bandwidth of 150 kbps. Its Video KYC solution is being used by many leading brands, including Muthoot Group, Pay1, and others.

Pay as You Go

Pay as You Go

Ameyo offers a ‘pay as you go’ payment model to reduce the CAPEX costs and scale in a cost-effective way as per the business requirement

Experience Ameyo's Video Contact Center in Action

Frequently Asked Questions

No, the agent will not be able to explicitly record the video chats for customers’ privacy concerns and security compliances. However, the recording capability is available with Video Chats. The admin can set the configuration for video chat recordings.

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Yes, Ameyo Video Contact Center comes with inbuilt Video conferencing capabilities.

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The customer will be able to initiate the Video Chat Assistance by requesting for it via mobile app or website of the business. However, the agent first needs to send a link to the customer which he can click and request for a Video Chat. The request will be handled by the available agent in the Video Chat Queue or Campaign.

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Yes. With Ameyo Video Contact Center, an agent can transfer a video chat to another agent in the queue and pass on the interaction context.

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The supervisor or call center manager will be able to view statistical data of Total Video Chats, Video Chats at ACD, Total Connected Video Chats, and Total Hung Up Video Chats. Also, stats such as Call Duration, Hold Time, ACW Time, and Agents Associated with respective Video Chats will also be shown on the supervisor’s dashboard. Additionally, the supervisor will be able to see the video chat recordings for quality and performance monitoring purposes.

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Yes, all video chats are recorded and these recordings can be viewed as attachments in the customer view. The call center manager or supervisor as well as the assigned agents will be able to access the recordings.

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