According to CEB report, 94% of customers who have minimal-effort service experience will buy from that company again. Businesses must understand that strategy based on effortless experience begin with maintaining customer context. Contextual communication is vital for contact centers to provide a seamless, consistent and personalized experience to its customers.
Listen to our industry experts as they discuss how to improve customer engagement with call center integrations.
In this webinar, you’ll learn:
How to optimize future customer interactions based on past customer interactions?
How to preserve customer interaction history for agents across all communication channels?
How can context-driven conversations reduce your customer support costs?
According to Forbes magazine, businesses lost over $75 billion in 2017 owing to bad customer service. With technology and customer-centricity consistently featuring in the top 5 business priorities for C-Suite, contact centers are a critical asset for organizations fighting to win customer’s wallet share in this digital age.
Join Nafees Ahmed, Chief Information Officer, Indiabulls Group, as he discusses the journey of Indiabulls using contact centers & customer focus as a means to achieve an irreplaceable competitive advantage with Sachin Bhatia, Co-founder, and Global Sales & Marketing Head, Ameyo.
In this webinar, you’ll learn:
How to turn your Customer Service Stack into a Profit Center?
How Business Workflow automation can enhance your Brand Value?
Why adherence and control of your Customer Service stack is the key?
How to close more deals with effective sales management?
Increasing sales and in-turn the profits is one of the main goals of any organization looking for sustained growth. This seemingly huge task can be made easy with the right tools and integrations in place. Listen to this webinar, where we discuss some industry specific examples to increase sales with an effective and efficient contact center technology in place.
In this webinar, you’ll learn:
How to use automation to achieve business goals
How to increase your contact rates via effective sales channels
Building a 2020 strategy for an Omnichannel Contact Center
According to CEB report, 94% of customers who have minimal-effort service experience will buy from that company again. Businesses must understand that strategy based on effortless experience begin with maintaining customer context. Contextual communication is vital for contact centers to provide a seamless, consistent and personalized experience to its customers.
Listen to our industry experts as they discuss how to improve customer engagement with call center integrations.
In this webinar, you’ll learn:
How to optimize future customer interactions based on past customer interactions?
How to preserve customer interaction history for agents across all communication channels?
How can context-driven conversations reduce your customer support costs?
Leverage the Power of an Omnichannel Customer Experience Strategy
For the Gen-Z consumers of the future, the word that matters most is – convenience – accessible from anywhere, anytime! To them, technology is hard-coded in their DNA where instant gratification has become a necessity! Moreover, consumer desire for instant access, fast turnaround, and 24/7 service availability will have become the standard by 2020.
The demand for Digital commerce where buying is an event experience in its own right. Proactive customer assistance will be a key expectation in delivering an amazing customer service experience. Bridging the gap between physical and digital with Omnichannel Customer Experience is the key to success.
In this webinar, you’ll learn:
Building a Phygital Omnichannel Customer Experience Strategy: Removing the physical-digital divide in CX
Understanding Future Industry trends.
Why Omnichannel Customer Experience Matters
3 Essential Pillars of Customer Experience in Contact Centers
Webinar : Role of Artificial Intelligence in Building a Seamless Customer Experience
Learn how to Automate customer service using Customer Experience AI and customer service bots to give relevant information using customer’s messaging interface.
Gartner predicts that by 2020, a customer will manage 85% of the relationshipwith an enterprisewithout interacting with a human. The demand for intelligent Self Service applications are on the rise, with Customer Service departments undergoing a major overhaul to build automated, yet humanized Customer Experience using Artificial Intelligence and Machine Learning technologies.
In this webinar, you’ll learn:
How to Use AI-powered Chatbots to Improve Your Customer Experience
How to Automate Frequently Asked Customer Queries and Decrease AHT by 10%
How to Increase Customer Satisfaction using Customer Mood Indicators
Challenges of Integrating AI into your Customer Experience Strategy
The Digital Shift : Moving from Legacy Experience To Omnichannel Experience
Learn how changing contact center landscape is driving infrastructure modernization and transforming the Customer Experience globally.
As per Gartner, the Contact Center Infrastructure (CCI) market is evolving and contact center leaders are looking to modernize the infrastructure by replacing traditional premises-based telephony-only or siloed communication channels into a unified omnichannel system.
In this webinar, you’ll learn
What challenges drive organizations to move towards implementing an Omnichannel system
How fast is the contact center market transforming from Legacy to Omnichannel customer experience
How Omnichannel contact centers ensure a seamless end-to-end customer journey
Why the shift from Legacy to Omnichannel is a need of the hour for consumer centric organizations
According to KPMG, the Contact Centers of tomorrow will become Customer Engagement Hubs with a primary focus on proactive customer experience across communication channels. Siloed communication is passe, now is the time for integrated CX with each agent having visibility of the entire customer journey. Join us for a webinar, where we will discuss how omnichannel contact centers give BFSI verticals more capabilities than ever before by allowing them to deliver real-time, contextual, and personalized customer engagement.
Key Takeaways from the Webinar:
What factors are driving BFSI organizations to shift from siloed to omnichannel communication?
What are the real-life challenges that BFSI Operation Heads face with a rigid, legacy contact center software?
Why is it important to have a contact center technology that matches with your Company’s vision?
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