Companies that use technology to transform customer experience have increased customer satisfaction by 15 to 20%, reducing the cost to serve by 20 to 40%, and boosting conversion rates and growth by 20%, suggests a survey by McKinsey.
Automations like call routing & processing, advanced dialers, voice bots, and other technologies have bought some advancements at the contact centers. But digital transformation could help these centers to deliver even better service. In this webinar, we will look at ways in which financial services companies can evolve their contact centers to deliver a superior customer experience:
Our speakers will be discussing:
How the importance of customer success differs from one industry to another?
Introduction to basic automation and omnichannel presence for unified contextual communication
Deliver excellent customer experience through human-to-human conversations with Omnichannel Cloud Contact Center Solution
How organizations are enhancing agent and customer satisfaction while improving operational efficiency?
Digital transformation of the contact center to predict and prevent customer issues
How personalized service experience increases customer satisfaction and gives a competitive edge to brands?
DoT Guidelines for OSPs – What does the Future Hold
On 5th November 2020, the Department of Telecommunications (DoT) ushered the good news for all BPO’s, and the contact center industry by relaxing the compliance burden for OSP’s, thus making the concept of remote work the new reality. This will not only simplify the business operations for the contact center industry but will also reduce the uncertainty for technology companies.
On 5th November 2020, the Department of Telecommunications (DoT) ushered the good news for all BPO’s, and the contact center industry by relaxing the compliance burden for OSP’s, thus making the concept of remote work the new reality. This will not only simplify the business operations for the contact center industry but will also reduce the uncertainty for technology companies.
Join us on December 23rd, for the live webinar, where, Rinoo Rajesh, Vice President, Technology Services Group and Digital Customer Experience Conneqt Business Solutions, and Sachin Bhatia, Co-founder and Global Sales & Marketing Head at Ameyo will discuss how changes in regulations will impact BPO & contact centers operations in remote work scenarios.
Key Takeaways from the Webinar:
How to set up a remote contact center ?
How to overcome the challenges of working remote?
How to monitor the remote business operations in real time?
How productive can agents be if they are made to operate in a remote contact center?
Demystifying the DoT Guidelines – Impact on OSPs and Call Centers
The Department of Telecommunications (DoT) has amended the Other Service Providers (OSP) compliance guidelines, thus allowing BPO employees to work permanently from home/any location. This provides an opportunity for BPOs & Contact Centers to reduce their operations cost by 10-15%, thus doubling their Gross Margin.
Join us on Nov 24th, for this live webinar, where Suresh V. Suryamurthy, CEO at iMarque Solutions, Navneet Gupta and Ashish Goyal, Co-founders at Globiva, and Sachin Bhatia, Co-founder at Ameyo will decipher the changes in guidelines and discuss how these changes in regulations are going to be beneficial for the BPOs and the Contact Center operations
Be an early mover while the rest are struggling to make the business sense out of it.
Key Takeaways from the Webinar:
Highlights of this new DOT compliance guidelines for OSPs
Key differences between the old policy and the new one with examples
Increased Lead Conversion Rate Using Google’s Business Messages
As messaging adoption continues to grow, Google’s Business Messaging Platform has become the easiest way for consumers to connect with their brands and increase lead conversion rates.
We are hosting a webinar with Rob Lawson, Global Partnerships, Google, and Sachin Bhatia, Co-founder, Ameyo, to discover Google’s Business Messages as a conversational marketing channel.
Key Takeaways from the Webinar:
Importance of Human to Human Conversations and Engagement for thriving businesses in current times.
Enabling Customer Experience, Collections and Digital Sales with Remote Contact Centers
Digital CX Strategies for Rising Above the Pandemic
As businesses continue to redefine their customer experience in the light of the COVID-19 pandemic, we are seeing a shift towards digital channels. However, that does not take away from the increasing value of human to human interaction with limited physical touch.
Join our experts at the webinar as they discuss the transformation of customer experience for the Southern African businesses – across Collections, Digital Sales, and Customer Service with Remote Contact Centers.
Importance of Human to Human Conversations and Engagement for thriving businesses in current times
Enabling Customer Experience, Collections and Digital Sales with Remote Contact Centers
Digital Sales – The New Way of Customer Acquisition
COVID-19 has disrupted the way businesses function by forcing many departments to work from home/anywhere. For businesses to continue growing, it is essential that Sales continue to happen despite the WFH restrictions. In such a scenario, digital has become the primary channel for new customer acquisition.
Join this live webinar with Murali Krishna, Director of Business Operations at LeadSquared and Pushkaraj Phule, Director of Marketing at Ameyo, as they will discuss the nitty-gritty of digital sales operations and the tools required to succeed with this new mode of selling.
Join our experts for deliberations on strategy and solutions for businesses rising to meet the CX challenges to surge ahead of the pandemic .
Key Takeaways from the Webinar:
Importance of a sales CRM to generate more leads & sales
How to boost sales conversions with an Outbound call center software
Success Stories of Leading B2C Brands
How deep CRM integration can make the calling process seamless on web and mobile for Work from home
Reporting and Analytics on tracking the performance of contact center agents
Conversational AI – Reconstructing CX in the Contactless World
As businesses continue to re-plan, revise, rebuild and reboot to stay ahead of the pandemic and prepare for the new normal, this webinar is going to a deep dive into CX strategy discussing Remote Contact Centers and Conversational AI. Because customers hold the power to boost an organization’s journey back to the growth track.
Join our experts for deliberations on strategy and solutions for businesses rising to meet the CX challenges to surge ahead of the pandemic .
Importance of CX and Customer Engagement in the Pandemic era
How to enable Customer Experience with Remote Contact Centers and Conversational AI
How to create winning CX with omnichannel customer interactions
Evolution of Conversational AI in Remote Contact Centers
Best practices to Augment Humans with Conversational AI in Customer Service
Revolutionize Customer Service in the Contactless World
The pandemic has changed the way organizations do business. Remote working, which was earlier thought of a challenge has now become the new way of life. Enterprises across the globe are looking to make the most of the situation by investing in the right technology which stands the test of time and allow them to flourish in the contacless world.
Join our experts on the webinar as we discuss:
Possible ways to build a secure & robust remote contact center
Our learnings from transforming Contact Center systems and operations for remote working
Best practices to maintain full control over operations & IT infrastructure while working remotely
Ways to overcome agent infrastructure challenges while working from home
Learnings from SP Madrid’s successful transition to remote operations during COVID-19
Creating Happy Customer Experience while Working Remotely
During this pandemic, customers are remote, employees are remote, and operations are remote. In this new normal, the challenges of running business are new, unprecedented, and unpredictable. Companies across the world are exploring solutions to run their business, some have worked while some have failed.
Join our experts on the webinar as we discuss:
How to build a secure & robust remote contact center
The best practices to seamlessly onboard remote agents while ensuring high productivity
How to maintain full control over operations & IT infrastructure while working remotely
Possible remote contact center solutions to overcome agent infrastructure challenges
Industry specific used cases and our leanings from 100+ remote deployments
Overcoming the Pandemic Challenges with Remote Working
The COVID19 pandemic has transformed the way organizations do business – with work from home becoming the new normal. However, what about the post pandemic world? How can companies future-proof themselves to ensure a consistently high levels of operations and productivity. Join us for the webinar, as our industry experts address some of these concerns and offer effective solutions.
Highlights of the Webinar:
How to setup a new remote contact center or migrate from an existing setup
Know how to effectively manage remote operations
Learn how to maintain high agent productivity and collaboration while working from home
How to use the right technology for remote monitoring and reporting
Ensuring enterprise-grade security and compliance
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