Archives: Webinars

Ameyo’s CX Master Summit is coming to your city.

Ameyo brings the stage for CX leaders from the leading brands across industries to come together for a series of half-day sessions around India — and you can join us wherever you like!

Join us to get a grip on the latest trends as we discuss strategies for delivering unmatched customer experiences over different channels.

Time	Agenda
4:30 PM	Hi-Tea with Snacks
5:40 PM	Welcome Note
5:45 PM	Session by Exotel Leadership Team 1. Conquering the digital communication chaos by Angira Agrawal, Global SVP, GTM and Strategy – (Exotel) 2. Delivering great CX at scale with AI-powered conversations by Debabrata Basak, Head of Customer Success – (Cogno AI)
6:15 PM	Session by WhatsApp 1. The future of business with WhatsApp by Arzan S, Partner Lead – Meta (WhatsApp) 2. (Fireside Chat) Leading by example: Decoding and elevating CX in the digital era
7:15 PM	Cocktail & Networking

WhatsApp is one of the most favorite channels for today’s consumers, with 2 billion monthly active users with maximum engagement rates. 

If a business is not on WhatsApp, there’s an opportunity cost. For the same reason, more businesses today have started to adopt WhatsApp in different forms.

While businesses are exploring the possibilities with WhatsApp as a channel, the space is more ever-changing than before with new tools and methods. In this webinar, we want to break down the modern WhatsApp stack for modern businesses to deliver superior CX and achieve cost efficiency. 

The webinar would touch upon

• Why WhatsApp matters for consumers and businesses
• The value Ameyo provides as your trusted WhatsApp BSP
• WhatsApp++ – Take a look at Ameyo’s modern WhatsApp stack
• Learn how your business can benefit from Ameyo’s WhatsApp solutions
• Hear about some of our top customer stories
• A limited-time WhatsApp API offer you can’t afford to miss.

Customers make split-second decisions every day while answering calls from an unknown number. And more often than not, they are likely to ignore the call received from an unidentified number. In the Global Spam Report 2021, India rose to 4th position where a single spammer alone made 202 spam calls. So the fear of spam is more real than ever!!

Businesses getting trapped in this noise of spam calls are the most affected. They are unable to convey as critical and basic information as renewals, customer relationship advice, or new product updates to their customers.

Ameyo has partnered with Truecaller to help businesses fight spam and deliver a superior calling experience. Verified Business Caller ID solution provided by Truecaller adds identity to the business calls and helps them stand out in the sea of spam. Our full-stack customer engagement offerings combined with the Truecaller Business Caller ID solution help businesses deliver a powerful experience that is reliable, smooth, and safe.

Want to know how? Tune in to our conversation with Mr. Abhimanyu Khanna (Director – Channel Sales, Truecaller) and Mr. Manoj Kumar (VP – Growth & New Initiatives, Ameyo).

Our discussion will touch upon:

• Key challenges related to customer engagement
• Best practices for contact center management
• The latest and best of Truecaller for Business solution
• Why use the Ameyo platform with Truecaller
• Use cases for different verticals (Logistics, BFSI, Ed Tech, Real Estate and more)
• Hear from our customers about how Truecaller and Ameyo transformed their contact center operations and improved their CX.

The buzzword ‘digital transformation’ has got everyone talking, but only a few understand it well enough. And even less, when it comes to contact centers. As the recent circumstances forced the industry to look for remote operations, the digital transformation has emerged as a necessity.

In this webinar, Sachin Bhatia (Founder and Global Sales and Marketing Head at Ameyo) simplifies the digital transformation for contact centers and the role of the cloud in it.

The current pandemic has forced everyone to go remote while no one was ready for that. The BFSI industry is the backbone of our economy and it’s very important them to meet the customer requirement and provide a better customer experience. In this webinar, subject matter experts and  leaders from BFSI industry discussed how they handled the while working from remote, what are the challenges they have faced or how they are currently dealing with it.

Companies that use technology to transform customer experience have increased customer satisfaction by 15 to 20%, reducing the cost to serve by 20 to 40%, and boosting conversion rates and growth by 20%, suggests a survey by McKinsey. 

Automations like call routing & processing, advanced dialers, voice bots, and other technologies have brought some advancements at the contact centers. But digital transformation could help these centers to deliver even better service. In this webinar, we will look at ways in which financial services companies can evolve their contact centers to deliver a superior customer experience:

DoT Guidelines for OSPs – What does the Future Hold

On 5th November 2020, the Department of Telecommunications (DoT) ushered the good news for all BPO’s, and the contact center industry by relaxing the compliance burden for OSP’s, thus making the concept of remote work the new reality. This will not only simplify the business operations for the contact center industry but will also reduce the uncertainty for technology companies.

On 5th November 2020, the Department of Telecommunications (DoT) ushered the good news for all BPO’s, and the contact center industry by relaxing the compliance burden for OSP’s, thus making the concept of remote work the new reality. This will not only simplify the business operations for the contact center industry but will also reduce the uncertainty for technology companies.

 Join us on December 23rd, for the live webinar, where, Rinoo Rajesh, Vice President, Technology Services Group and Digital Customer Experience Conneqt Business Solutions, and Sachin Bhatia, Co-founder and Global Sales & Marketing Head at Ameyo will discuss how changes in regulations will impact BPO & contact centers operations in remote work scenarios.

Demystifying the DoT Guidelines – Impact on OSPs and Call Centers

The Department of Telecommunications (DoT)  has amended the Other Service Providers (OSP) compliance guidelines, thus allowing BPO employees to work permanently from home/any location. This provides an opportunity for BPOs & Contact Centers to reduce their operations cost by 10-15%, thus doubling their Gross Margin.

Join us on Nov 24th, for this live webinar, where Suresh V. Suryamurthy, CEO at iMarque Solutions, Navneet Gupta and Ashish Goyal, Co-founders at Globiva, and Sachin Bhatia, Co-founder at Ameyo will decipher the changes in guidelines and discuss how these changes in regulations are going to be beneficial for the BPOs and the Contact Center operations

Be an early mover while the rest are struggling to make the business sense out of it.

Increased Lead Conversion Rate Using
Google’s Business Messages

As messaging adoption continues to grow, Google’s Business Messaging Platform has become the easiest way for consumers to connect with their brands and increase lead conversion rates.

We are hosting a webinar with Rob Lawson, Global Partnerships, Google, and Sachin Bhatia, Co-founder, Ameyo, to discover Google’s Business Messages as a conversational marketing channel.