To keep our prospects, partners and customers abreast with the latest happening from the contact center world, we bring to you recordings of our webinar discussions with industry evangelists.
Companies that use technology to transform customer experience have increased customer satisfaction by 15 to 20%...
The Department of Telecommunications (DoT) has amended the Other Service Providers (OSP) compliance guidelines, thus allowing BPO employees to work permanently from home/any location.
As messaging adoption continues to grow, Google’s Business Messaging Platform has become the easiest way for consumers to connect with their brands and increase lead conversion rates.
As businesses continue to redefine their customer experience in the light of the COVID-19 pandemic, we are seeing a shift towards Digital channels.
As businesses continue to re-plan, revise, rebuild and reboot to stay ahead of the pandemic and prepare for the new normal, this webinar is going to a deep dive into CX strategy discussing ….
The pandemic has changed the way organizations do business. Remote working, which was earlier thought of a challenge has now become the new way of life.
During this Pandemic, Customers are remote, Employees are remote, and Operations are remote. In this new normal, the challenges of running business are new, unprecedented,..