Archives: Ebooks

The roundtable discussion in association with Brainalytics themed “CX Impact DigiTalks: Digital Transformation in BFSI Sector” aimed to gather CX leaders in the industry for an indispensable debate on how digital transformation redefining the customer experience in the future.

This e-book will help you visualize and explore how the tech leaders are strengthening their digital and the kind of connectivity they are building for the future.

The ebook focuses upon:

• Changes brought about in CX because of the COVID 19 pandemic.
• Importance of customer centricity &  delivering a seamless customer experience
• BFSI: The Era of Intelligent Collaboration
• How Digital Transformation is redefining the BFSI sector

Is your BFSI ready for the better normal? Book a Demo!

The Economic Times BPO Summit 2.0 themed “Towards sustainable transformation and technology of BPOs”, was aimed at gathering the entire BPO industry value chain for indispensable discussion to connect and shape the future.

Here are 4 lessons for Customer Engagement that businesses need to inculcate in their model to stay pertinent to customers.

• BPOs Need To Differentiate
• Automation: The future of business
• Remote and hybrid approaches for team management
• AI’s role in business

Is your BPO in sync with present needs? Book a Demo!

The business process outsourcing (BPO) industry is one of the most rapidly growing sectors in the world. As per a report “the business process outsourcing market size has the potential to grow by US$76.90 billion during 2020–2024”. This booming industry offers tremendous opportunities for businesses and workers alike.

In the world of business process outsourcing (BPO), customer engagement is key to success as customers are the lifeblood of any business, and keeping them happy is essential for the organization.  

In this e-book we have discussed the success stories of 3 BPOs that are Globiva, iMarque, Transact Global, how they have grown their business and improved numbers using Ameyo’s Solutions. 

The numbers of successful BPO:-

• Globiva: Conversion Increased by 12-15%

• iMarque Solutions: Operational cost cut down by 25% 

• Transact Global: Connect rates improved by 95%

Is your BPO ready for a success story? Book a demo now

Since the world has been hit by the COVID-19 pandemic, industries across the globe have transformed. For contact centers, we are probably in the middle of the transition of the century. The contact center industry, which was perceived among least remote-friendly ones, has adopted the remote solutions fast are and now one the largest business enablers for different industries.

In this guide, we discuss how the contact center industry is transforming in APAC, Africa, and India.

What Will This Guide Offer?

• Stats and insights on latest contact centers practices
• Quick actionable suggested by experts (including Michael Bellido – Nearsol, Krenz Michael Monsalud – Reliance United, Sachin Bhatia – Ameyo, Ramanshu Mahaur- Spinny, Maureen Blessing Ebony – Outcess, Ikenna Odike – Outcess)
• Region and industry-based key challenges for contact centers
• Solutions and strategies to address key challenges

Consumer Behaviour during the Holiday Season

Celebrating Festivals in the New Normal

In light of the COVID-19 pandemic, we have seen customers’ buying behavior change. From an acceleration in the adoption of online shopping to new ways of engaging with the customers effectively – the business landscape has evolved.

Despite the pandemic, the holiday season inherently uplifts spirits and creates positive vibes. While the excitement is running high, so are the customer expectations.  

With increased sales and traction, the inbound customer queries also increase. That’s where the burden is felt the most aka in the contact centers. The agents are swamped, the call queues are choked and the inbound traffic is at an all-time high – more so with digital channels gaining prominence and customers using multiple channels to contact a brand. If not dealt with earlier on, this can be catastrophic. It requires meticulous planning, additional reinforcement, and most importantly the right technology partner that allows to you manage your omnichannel customer support like a breeze.Here is The Guide to Help you Ace your Customer Support During the Holiday Season in contact center. In this eBook you will learn:

• The challenges and solutions to overcome the holiday rush while working remotely
• Checklist to consider while preparing your contact center for the holiday season
• Industry-wide trends and challenges
• How an omnichannel contact center can provide you an edge to win at the CX battleground

Africa is on its way to become a competitive destination for the business process outsourcing (BPO) industry. However, the pandemic brought some obvious changes to the way of working – the priorities shifted. African companies struggled with business continuity options and few of them went either for short term Work from home ready solutions or scrambled for new solutions in the market.  With this ebook, we have tried to answer some of the most common questions about choosing the best remote call centre solution for the African market.What You’re Getting in this eBook

• What makes Africa the call center hub
• How customer service has evolved in the Pandemic times
• Challenges and benefits of remote working
• Factors to consider when choosing the right remote call center solution for your business
• What differentiates Ameyo from other remote call center software providers

WhatsApp as a messaging platform has garnered tremendous popularity in the last couple of years with a user base of more than 1.5 billion across 180 countries.

With WhatsApp rolling out the WhatsApp for Business API, it has provided organizations with a great opportunity to use this platform to deliver a true omnichannel customer experience. However, there still are questions about how businesses can effectively use this customers’ preferred messaging platform to their advantage. Find answers to all such questions and more!What You’re Getting in this eBook

• Why businesses should seriously consider WhatsApp for customer service as a channel
• How to use WhatsApp Business for various industries
• Learn how to get started with WhatsApp Business API
• Quick checklist of some must have features in a WhatsApp for Customer Service Solution

COVID-19 has brought unprecedented challenges for all businesses across industries. Businesses which consider customer engagement and customer support as their foremost concerns, are facing more difficulties amid pandemic crisis.

With crucial information and forecasts from reckoned analysts across the world, this E-book is especially created to help brands overcome these obstacles. If customer experience is important for you, this E-book is definitely going to be a savior!Highlights of this E-book

• Impacts of COVID-19 on Customer Engagement and Customer-Facing Businesses
• Changes in Customer Inteaction Channel Preferences
• Why and How Business Should Be Prepared to Transform their Way of Working
• Business Implications Post the Pandemic Crisis