Infographics

A help desk is a centralized point of contact for the customers to seek support. For that to be a success the businesses need to have a help desk softwa...

Customer experience is no longer just the buzzword, it has already arrived in a big way and is here to stay and make an enormous impact particularly in ...

“Customer Experience” has been used and abused numerous times. Especially after Gartner  declared it as the new battlefield for companies. According to ...

Yes – at the end of the day, it all boils down to funding. That is the blatant truth about startups in present times, and I couldn’t be more strai...

Handling customers over the phone might not be an easy task especially for those who are not using their right set of skills for negotiating with custom...

“It’s almost always harder to raise capital than you thought it would be, and it always takes longer. So plan for that.”  –Richard Harroch, Venture Capi...

The way mobiles and smartphones are being used in developed as well as emerging economies has been phenomenal. So, much so that now, 90% of smartphone u...

Do you often wonder what will make your startup tick, or look for some key parameters to gain the attention of investors? Undoubtedly, the answer would ...

Do you remember the last time you ended up having a poor experience with a brand? How many times did you have a positive experience with the brand in th...

  Winston Churchill once had famously remarked that “Success is the ability to go from one failure to another with no loss of enthusiasm”. Undoubtedly, ...