Customer Service

Irrespective of the business type, the importance of a robust customer support strategy cannot be undermined. This is what keeps contact centers at the ...

Customer Service is no longer an add-on for customers provided by companies during the buying experience. It has become one of the most important factor...

We’ve learned that companies who measure customer satisfaction are more likely to consider themselves successful than those who don’t. A company’s ...

Businesses are trying to simplify customers’ journeys with advanced features, to offer precise solutions to each unique customer/prospect, and pitch in ...

There are many definitions of cloud contact center available and today we also define it. A cloud call center is defined as a system to handle customer ...

Virtual call center solution is quickly transforming the face of customer service, and the global pandemic has given acceleration to it. Many businesses...

It’s that time of the year again. The holiday season is upon us, and this year the celebration is going to be different. As the world has moved towards ...

5th November 2020 will be a historic day for Indian telecom. With the onset of Covid 19, the Department of Telecommunication had to temporarily relax OS...

Holiday seasons are the busiest time of the year for the logistics Industry. And, does that change because of the unprecedented crisis of COVID-19? Yes,...

There is just something about the holiday season that inherently makes us happy. Be it the Halloween costume shopping, celebrating Eid, or getting ready...