customer retention

With customer experience research giants predicting CX to overtake price and product as the key brand differentiator by the year 2020, Customer Support ...

Customer Service has come a long way since the last two decades. Customer Service or Customer Support is no more mere operations but an experience now. ...

Could anyone guess the hardest job companies are facing nowadays? No, its not Sales anymore or Marketing, it is how to retain customer loyalty. With mos...