customer experience

A successful business runs on many wheels. It might have high-quality products, affordable pricing, a top-notch marketing team, and more. Yet, it still ...

A customer support system provides companies with the right technological infrastructure to optimize and automate customer interactions at scale. As a r...

Businesses are trying to simplify customers’ journeys with advanced features, to offer precise solutions to each unique customer/prospect, and pitch in ...

About Myntra As a leading player in the domain of e-commerce business, Myntra is expanding its customer base rapidly. The company has a vision of being ...

Aadhar has become an undeniable source of identification in India. And there couldn’t be better news to make ‘Presence Less and Paperless Banking’ a rea...

  What is the first thing that comes to your mind when I say customer care or customer support? Let me just go on a limb and guess – Call center? Am I c...

For businesses grappling with the customer experience and agent experience, it is almost a daily struggle to deal with customers who have no to zero att...

How many social media accounts do you have right now? More than one, isn’t it? As technology advances, so is our openness to integrate social media in o...

It goes by many names – The Holy Grail of Customer Success, The Next Big Thing, and The New Competitive Battleground. It’s probably what dif...

Customer Delight is remarkably changing the ways we look at Customer Experience. Marketing strategies are centered around Customer Experience and the ro...