call center solution
How do you manage high call volume at your call center? Do you have any strategies in place, or is it just simple fire-fighting that your team does and ...
You may have heard “This call will be recorded for monitoring and training purposes” if you’ve dialed a customer care number to find the answer to your ...
Customers seek support from their providers on the channels they prefer the most. Some businesses provide a customer service contact number, the others ...
We have all become accustomed to using abbreviations in our lives. Sometimes, even without knowing their meanings. This holds true – both in our p...
To become a brand that customers love and are loyal to, the company needs to give them a reason to do so. Customers value the brands which they trust. O...
To help our customers and partners always stay ahead in the CX game, our motto at Ameyo is to improve and update our software constantly. This time arou...
First of all, let us understand what is Automatic Call Distribution? Automatic Call Distribution is the process of routing incoming calls to the most su...