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Call Monitoring Capabilities
Ensure call quality benchmarks are being met by snooping into live calls and listening to live conversations with the customer. Assist your agents by giving cues for better interactions without hampering customer experience with the call whisper button. Participate in the on-going conversation between the agent and customer with call barging.
Agent Monitoring
Get track of real-time agent activity and availability status. A smart combination of filters to let you monitor a large workforce in a faster and easier manner. Have your agent list filtered with just a click and keep a close eye on the agent activities.
Tailor-made SLA Thresholds
Configure your SLA for agent breaks, call duration, hold time, and wrap time. Get notifications for threshold breaches and have a color-coded view of agent monitoring to easily pick out the personnel that needs process improvement. Ensure your timelines are being met and productivity is not getting hampered by the real-time status of these metrics.
Real-Time Stats
Crisp summary of agents, customers, and calls being handled in the system with real-time and historical stats. Effective-to-use color-coded stats for easier identification. Bifurcated data views to keep a check on call quality performance in real-time. Configure your durations for data refresh as per your requirement and have a personalized view of the business metrics.
Monitor Your Call Center Service Quality
Wallboard
Get an instant access to the key call center metrics and improve customer care
Reports & Dashboards
Get access to comprehensive reports and customize them on the basis of your specific needs
Call Monitoring
Monitor agents by listening live calls and assisting them during any call if required
Looking for a Complete Call Center Software?
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
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