Case Study

Leading Gaming Company

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    use-case-icon

    Use Case

    Inbound-Outbound

    region-icon

    Region

    India
    industry-icon

    Industry

    Gaming

    About the company

    The company is a Sports Gaming platform with 7 crore+ users playing Fantasy Cricket, Football, Hockey, Kabaddi and Basketball. The company is Official Fantasy Game partner of the VIVO Indian Premier League (VIVO IPL), International Council of Cricket (ICC), VIVO Pro Kabaddi League (PKL), Hero Indian Super League (ISL), National Basketball Association (NBA), Hero Caribbean Premier League (CPL), International Hockey Federation (FIH) and Big Bash League (BBL).

    Challenges

    • Integration Issues with their Previous CRM System
    • Blended Customer Support
    • Agent Performance Monitoring
    • High Volume of Incoming Calls
    • No Track of Operational Efficiency

    Solutions


    • Improved Call Connect Rate
    • Improved Customer Insights
    • Better Hold and Visibility of Customer Data
    • Improved Agent Productivity

    Ameyo's Solution

    Aligned with the company requirements, Ameyo offered an all-in-one solution that helped them with advanced dialers, robust reportings, real-time tracking of agents’ performance, and a unified platform for showing all customer interactions on a single screen.

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