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About the Summit
In recent years, technology has taken center stage, assisting us in effectively navigating through these
difficult circumstances. However, the future is still looked upon in anxiety. While we've spent the last
few months delving into the technology that has kept the BPO industry afloat, the impact of these
technologies and their future effect on the sector will be the focus of this Summit.
Keynote Address
Crystal Gazing: How BPOs need to differentiate
Customer Engagement is changing faster than ever before and BPOs are challenged to bring different business models, Technology models, and talent to differentiate them from others.
Sachin Bhatia- CEO of Ameyo will discuss what are the changing trends and also share learnings from various corridor discussions with various BPO leaders which they are adapting to lead the landscape and go beyond sustainability
Time: 9:55 – 10.10 IST
Panel discussion
Tech-nifying vision: Automating the future of businesses
In human labour, there is a significant risk of mistakes, and repeated work may become tedious and
monotonous. Automation has emerged as a viable option since it eliminates the need for human
interaction, as well as all types of mistakes and loopholes.
Shivakumar (Shivku) Ganesan Cofounder and CEO of Exotel will be discussing about the automating the future of businesses and the role of Artificial Intelligence AI in businesses.
Time: 11:30 – 12:15 IST
Fireside Chat
There will be a fireside chat with Sachin Bhatia and other partners at 14:55 – 15:10 IST