Coaching Call Center Agents
Call centers have become an essential support system to telecom, e-commerce, banking, insurance and many other businesses. Many large multinationals are...
All contact center reps and managers understand the importance of metrics and TLAs (three letter acronyms). Among them, ‘FCR or first call resolution’ i...
‘Customer loyalty’ is one of the most sought after trait almost all contact center managers desperately want to have after they acquire customers. But w...
Messaging apps have become an integral part of customer communication for brands and is one of the best mediums to offer a more personalized experienc...
There’s a famous quote from Joseph Camphell which goes – “Myths are public dreams and dreams are private myths.” But why are we talking about m...
In a contact center, it is very important that your workforce works upto the mark of perfection without being lethargic or with diminished spirits. A co...
Phone rings (Tring tring, tring tring, tring tring…)A voice: Hello! Welcome to abc company. We are happy to help you! To speak to an agent press 1...
Have you ever noticed how new hires will start their jobs with enthusiasm and genuine excitement? With fresh objectives and a new team, as well as a set...
Nobody is perfect. Everyone comes with their fair share of imperfections and downsides. A diamond doesn’t become the most precious stone in a day’s time...